This Refund Policy explains when refunds may or may not be issued for purchases made on AlphaFundX.
1. General Policy
All purchases of funded trading challenge packages are treated as final unless otherwise stated at the time of purchase or required by law.
By purchasing a package, you acknowledge that:
- Your purchase gives you access to a trading evaluation or challenge program
- Package delivery, activation, or admin processing may begin shortly after payment
- Some fees may be non-refundable once processing has started
2. Non-Refundable Items
Unless explicitly stated otherwise, the following are generally non-refundable:
- Challenge/package purchase fees after order confirmation
- Processing fees and payment gateway fees
- Activated or delivered challenge accounts
- Accounts already assigned, issued, or manually sent to the user
- Fees related to rule violations, account suspension, or breach of terms
- Charges associated with withdrawal processing, if applicable and disclosed
3. Eligible Refund Cases
Refunds may be considered only in limited situations, such as:
- A duplicate payment was made accidentally
- The payment was successfully captured but the order was not created
- A technical error occurred on our side and no package was delivered
- A refund is required under applicable consumer protection law
- The payment was taken without authorization, subject to verification
4. Refund Conditions
To be eligible for review, refund requests must:
- Be submitted from the registered email address
- Include the payment reference / transaction ID
- Be made within a reasonable time after purchase, typically within 3 to 7 days, unless local law requires otherwise
- Be supported by evidence if the issue is technical or payment-related
We may deny refund requests if:
- The package or account has already been delivered
- The challenge was already accessed or used
- A user violated Terms and Conditions or Prohibited Trading Practices
- A chargeback, dispute, or payment reversal was initiated
- Fraud, abuse, or suspicious activity is detected
5. Chargebacks and Payment Disputes
Users agree not to initiate chargebacks or payment reversals except in cases of genuine unauthorized transactions.
If a chargeback or dispute is filed:
- The user account may be suspended immediately
- Access to the dashboard and related services may be restricted
- Pending withdrawals or profits may be paused during review
- AlphaFundX reserves the right to contest the dispute with supporting evidence
6. Refund Processing Time
If a refund is approved, the processing time depends on the original payment method and payment provider.
Typical processing time:
- 3 to 10 business days, depending on the provider and banking network
AlphaFundX is not responsible for delays caused by:
- Banks
- Card processors
- Crypto network confirmations
- Third-party payment providers
7. Partial Refunds
Partial refunds may be issued only at our discretion in exceptional cases, such as:
- A service error occurred after partial delivery
- A package was upgraded, downgraded, or manually adjusted
- A custom arrangement was made by support or admin
8. Admin Review
All refund requests are subject to manual review by AlphaFundX administrators.
We reserve the right to:
- Approve
- Reject
- Request additional information
- Offer store credit or account adjustment instead of cash refund
9. Contact for Refund Requests
To request a refund, contact:
- Email: [Insert Email Address]
- Telegram: [Insert Telegram Support Handle]
Please include:
- Full name
- Registered email address
- Order ID / transaction ID
- Reason for the request
- Any supporting screenshots or documentation